Return Policy

 
 
 
 

Customers may return items for a full refund or store credit within 21 days of the ship date. If you purchased expedited shipping (UPS Next Day or UPS 2 Day), unfortunately we will not be able to issue a refund or store credit for that amount. Please ensure that your returned items are not worn, washed, or damaged. We ask that you contact us directly at info@amberjanae.com for all return information. After the return is approved and processed the return label will be emailed directly to you.

If you wish to exchange your item(s) for a new size, color, style, etc. please select “store credit” when processing your return. We will issue store credit to your account within 2 business days after you place your return package in the mail, and you may use that store credit to re-order the new items. Store credit from Returns never expires or loses value. If your item is not received within 30 days, or is received damaged, we will charge your original form of payment. RETURNS FOR REFUND: If you wish to return your item(s) and receive a refund, select “refund” when processing your return. Please allow up to 30 days for it to be processed and the amount credited back to your original form of payment (this allows time for the items to get shipped back to our facility, inspected by our warehouse staff, and processed back into stock).

Last updated 03/2018